• Enjoy free express shipping on all orders of $30 or more (including sale and clearance items), except for certain areas. If necessary, please check 'Free Shipping Exclusions' below for countries/regions not eligible for $30+ free shipping.
• All orders use premium express delivery service based on recommendations from our freight forwarder.
  We dispatch orders within 3 business days (excluding pre-sale items), unless affected by unforeseen circumstances (force majeure).
• Your order will typically ship from the warehouse (US/CA/AU/EU/UK/HK) closest to your location. If stock is unavailable, we'll ship from another warehouse to avoid delays.
• Delivery times vary by destination, usually taking 5–15 business days after dispatch.

• Once a package has been declared "delivered" by the local courier, UPS/FedEx/DHL or similar, we have no further liability. Stolen or missing orders "after delivery" are the responsibility of the purchaser and will not be refunded/reshipped. We will make every effort to assist and give advice/support, verify delivery etc. If the shipping issue is the fault of the carrier, such a "declared lost" shipment or "returned to sender", for example, we will help and send a replacement order.
• For most countries, duties and taxes are included in the price.
  Exceptions apply for shipments to the following countries, where customers are responsible for any customs fees, import duties, or taxes imposed by local customs authorities: Indonesia, Serbia, South Africa, Moldova, Morocco, Chile, Mauritius, Peru, Cambodia, Pakistan, Georgia, Iceland, Kazakhstan, Brunei, Jordan, Iraq, Monaco, Algeria, and Lebanon.
  Please also note that duties and taxes are not included for orders shipped via FedEx Expedited Shipping, regardless of destination. Customers will need to pay any applicable import charges upon delivery.
• Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.
• If you do not receive your item on time, click here to submit a support request.

Please refer to the table below for shipping methods, shipping timeframes, and extra postage for orders under $30 by countries/regions. If you have any questions or need assistance, please click here to submit a support request.

Please refer to the table below for countries/regions where battery-included products can or cannot be delivered.Note: Due to special transportation channel restrictions and safety compliance regulations, battery-included products typically require 5-20 business days for delivery (depending on customer location).

There are restrictions on the shipment of lighters to certain countries. Although shipped without fluid, lighters are considered hazardous materials and are subject to specific import regulations and transport restrictions. We are constantly working towards expanding our shipping capabilities to include more countries in the future. Please note that at the moment, we are able to ship lighters to the following countries:

We offer free standard shipping on orders over $30 (excluding certain remote areas). Additional shipping fees will apply to destinations outside our standard delivery zones, as specified below:

The destinations specified in the following table are excluded from our delivery coverage.