Although this series of PITAKA phone cases includes a MagSafe magnetic ring, it is designed to avoid the central area and signal lines of the phone. Therefore, it will not affect your phone's electronic payments, NFC, Suica, or other functionalities.

You can verify authenticity by enabling your phone's NFC function and bringing it close to the bottom of the case. Follow the URL that appears and enter your phone's serial number to check authenticity. You can also visit our website for games, music, wallpapers, and after-sales service.

Note: This method of verify is only available for the phone cases of iPhone 15 Series/ Galaxy S24 series and later models.

View tutorial video

No, it is not possible to customize the function of the NFC chip in the phone case. Its primary purpose is to support checking the case's authenticity using your NFC-enabled iPhone and providing access to games, wallpapers, music, support service from PITAKA.

Our cases are made with aramid fiber and processed with 3 layers of painting to ensure it's skin-friendly and non-slip. Whether a fingerprint mark will be left depends on your hand conditions. It is not easy to leave a fingerprint if the hand is dry. For sweaty hands, fingerprint marks may be left, but it is very easy to clean with a cloth.

Essentially, 600D aramid fiber is a thinner thread, whereas 1500D aramid fiber is a thicker thread. The 600D version will feel more delicate to the touch and the case is slightly thinner.

Read more about the difference here

Our phone case is made using aramid yarn that is woven into aramid cloth and then vacuum-formed into its final shape. This manufacturing process results in a phone case that showcases the physical properties of the aramid yarn through its unique texture and color. We invite you to refer to the picture below to see the exposed aramid fiber filaments and to better understand the quality and craftsmanship that goes into each of our products.

Every day marks, like sweat or fingerprints, can be easily cleaned with a wet wipe or alcohol wipe without damaging the case.

Avoid contact with strongly dyed items to prevent stains.

It depends on the specific protector. Hidden-type protectors should work fine, but some lens protectors on the market may be larger and might not be compatible.

Of course! Our cases are compatible with screen protectors. To maintain a comfortable grip and a clean, minimalist look, the Ultra Slim Case is designed with a frame that sits almost flush with the screen — preserving the iPhone's original feel. When a screen protector is applied, the screen may sit slightly above the edge of the case, but this won't affect normal use.

If you prefer a case that offers full compatibility without this slight height difference, our ProGuard and UltraGuard series are great alternatives.

No. Our cases are carefully designed and tested to be compatible with mainstream wireless chargers. You can charge your phone without removing the case.

Our woven case is meticulously crafted using aramid fiber weaving. Throughout the manufacturing process, which includes weaving the yarn into fabric, cutting, shaping, and spraying, there may be slight deviations in the alignment of the patterns. These variations are a result of the naturally occurring and unavoidable uneven force applied during production. However, we want to assure you that our dedicated quality control team thoroughly inspects and handpicks the cases before shipping, ensuring that the patterns fall within a reasonable and aesthetically pleasing range of alignment.

The four corners of the case rise approximately 0.5–0.6 mm above the screen, while the side edges rise about 0.3–0.4 mm. But the bottom edge of the case is lower than the screen — this is an intentional design to make it easier for users to remove the case.

For the S26 Ultra Edge Case: The camera frame rises approx. 0.6 mm above the camera lenses.

For the S26 & S26+ Edge Cases: The camera frame rises approx. 1 mm above the camera lenses.

No. The case has open cutouts for the power and volume buttons, as well as the charging port. These buttons remain exposed while the case is on.

The Ultra Slim series is designed to be extremely thin and light, providing a bare-metal-like experience. It offers sufficient protection against daily scratches and minor impacts. However, for stronger shocks or drops, the protection level may not match that of the ProGuard or UltraGuard series. If protection is your priority, we recommend choosing one of those alternatives.

PitaTap™ is a case under 1 mm thick that shields the Camera Control Button with aramid fiber, while a hidden capacitive layer lets you tap and slide effortlessly. Seamlessly integrated, it preserves the aramid texture for precise, responsive control.

PitaTap™ is only available for some models of iPhone 17 and iPhone 16 cases.

No, all series undergo rigorous testing to ensure no impact on sensitivity.

If you need to adjust sensitivity, navigate to:
Settings → Camera → Camera Control → Accessibility → Light-Press Force.

We select the best button solution based on the characteristics of each case, following the principle of preserving the original design while providing the best possible operation.

For the Ultra Slim case, we use the PitaTap™ button, which balances softness and rigidity for optimal feedback.

For the Pro Guard case, we use a soft, thin TPU button.

For the Ultra Guard case, we use a hard glass camera button.

This approach ensures that the button design integrates seamlessly with each case type, delivering the best overall user experience.

Place your fingers at the corner of the case near the volume buttons and push diagonally upward to remove.

Tip: If the case feels too tight, try wrapping a dry tissue around it for better grip and easier removal.

Yes. PITAKA Samsung cases — including those for the Galaxy S25/S24/S23 series, Galaxy Z Flip 4/5/6/7 series, and Galaxy Z Fold 6/7 series — are all compatible with PITAKA MagSafe gears.

However, please note the following:

1. Pen interference: MagSafe accessories such as the MagEZ Grip may interfere with S Pen operation. Please avoid attaching these accessories to the back of your phone case when using the S Pen.

2. Compatibility limitations: The Magnetic Woven Power Bank and Magnetic Woven Wallet are not compatible with the Fold series and S series Ultra models, as the raised camera ring prevents a stable magnetic attachment.

It is the same case with a new name. The Ultra Guard series maintains the same military-grade protection and has passed military-standard drop tests, capable of withstanding drops from up to 1.22 meters (4 feet).

ProGuard focuses on ultimate drop protection: Uses hot-press molding, retaining the skin-friendly woven texture of aramid fiber for a grippy, fingerprint-resistant feel. Features an exclusive arched cushioning design for military-grade drop protection, ideal for users who prioritize safety.

UltraGuard is the flagship model, emphasizing both protection and refined details: It utilizes 3D thermoforming technology to seamlessly integrate aramid fiber and TPU, resulting in a smoother, more premium feel that is also easy to clean. Equipped with full-metal physical buttons that cover the camera control button for more responsive operation. Upgraded with self-developed Resin Orca for a lightweight yet ultra-durable build with double the impact resistance, reflecting PITAKA's pursuit of perfect balance between protection and aesthetics.

*"Resin Orca" is simply the name of the resin material we developed for the Ultra Guard Case. It represents the case's characteristics — elegant yet powerful, just like an orca. It has nothing to do with any animal testing.

No, the metal buttons are equipped with an anti-scratch sheet to prevent direct contact with the phone's buttons, ensuring they do not cause any damage.

The Pro Guard case has passed military-grade drop certification and can withstand standard drop tests from up to 2.44 meters (8 feet). This exceptional protection is mainly attributed to the arched cushioning design at the corners, which effectively absorbs impact during falls.

It comes down to its structural design. While both series combine TPU and aramid fiber, ProGuard incorporates a unique arched structure—raised reinforcements at all four corners. In the event of a drop, this arched design effectively absorbs impact, significantly enhancing overall protection.

The Aaron Button is an upgraded version based on the S25 PinButton. Its name pays tribute to the talented computer prodigy Aaron Swartz, who dedicated his life to breaking down information barriers, making information more accessible, and simplifying technology.

Compared with the PinButton, the Aaron Button features a larger chip memory capacity, providing stronger support for IoT remote control and multi-scenario linkage. It also comes with a brand-new dedicated app (which is also compatible with the S25 PinButton), allowing users to easily import and manage all personalized shortcuts with one tap. The Aaron Button is no longer just a simple button, but a true efficiency hub. With every press, it instantly unlocks a more efficient and convenient lifestyle, revolutionizing the overall experience of the S26 series.

The service life of the Aaron Button depends on the intensity and manner of use. According to our tests, each Aaron Button has a mechanical lifespan of up to 100,000 presses under normal pressing force.

No, the AaronButtons do not make direct contact with your phone, thus preventing any potential damage to the side of your device.

Unfortunately, you cannot use the NFC shortcut key when the screen is locked. You will need to unlock the screen first.

MagSafe-compatible magnets in our AaronButtons Case do not affect the use of the S Pen, screen scrolling, GPS, or charging. However, if your AaronButtons Case is attached with magnetic accessories like phone rings or card sleeves, they might interfere with the signal of your S Pen. We recommend removing these magnetic accessories before using the S Pen to ensure its smooth operation.