Question 1

What happened to the Ultra-Slim, ProGuard, and UltraGuard Cases?

Accepted Answer

We've updated our case series names. Edge (formerly Ultra-Slim), Cairn (formerly ProGuard), and Summa (formerly UltraGuard) now reflect the experience, not just the specs. Edge: slim, light, and sharp along the climb. Cairn: firm and dependable, like stone markers that guide the way. Summa: the peak, where protection and hand-feel come together.

Question 2

What are the differences compared to the iPhone 16 series cases?

Accepted Answer

*The open-style camera control button has been upgraded to PitaTap™ (coming soon for iPhone Air). *The case now offers full top and bottom coverage. *The camera ring has been upgraded to a raised "volcanic" design and now comes in colors that match your case style, instead of only silver.

Question 3

How protective is the Edge series case?

Accepted Answer

The Edge series is designed to be extremely thin and light, providing a bare-metal-like experience. It offers sufficient protection against daily scratches and minor impacts. However, for stronger shocks or drops, the protection level may not match that of the Cairn or Summa series. If protection is your priority, we recommend choosing one of those alternatives.

Question 4

Are iPhone 17 cases compatible with lens protectors?

Accepted Answer

Yes, all three iPhone 17 series cases support lens protectors. However, due to the closer-fitting camera ring design of the Cairn model, some lens protectors may have slight fit issues.

Question 5

Is the iPhone 17 Edge case compatible with a tempered glass screen protector?

Accepted Answer

Yes, the Edge case does not interfere with the use of a tempered glass screen protector. Its edges are designed to sit nearly flush with the screen, providing a comfortable grip while helping preserve the original feel and look of the iPhone as much as possible. Please note that with this design, a tempered glass protector may sit slightly higher than the case edges, but this will not affect normal use.

Question 6

Do iPhone 17 cases cover the camera control button? Will this affect sensitivity?

Accepted Answer

No, all series undergo rigorous testing to ensure no impact on sensitivity. If you need to adjust sensitivity, navigate to: Settings → Camera → Camera Control → Accessibility → Light-Press Force.

Question 7

How to clean the iPhone 17 cases?

Accepted Answer

Every day marks, like sweat or fingerprints, can be easily cleaned with a wet wipe or alcohol wipe without damaging the case. Avoid contact with strongly dyed items to prevent stains.

Question 8

Are the cases compatible with MagSafe and PITAKA accessories?

Accepted Answer

Yes. All iPhone 17 series cases have a built-in magnetic ring, supporting MagSafe and PITAKA accessories, including MagEZ Car Mount Pro, MagEZ Grip, Aramid Magnetic Power Bank, and Magnetic Woven Wallet.

Question 9

Will using this iPhone 17 case affect wireless charging?

Accepted Answer

No. Our cases are carefully designed and tested to be compatible with mainstream wireless chargers. You can charge your phone without removing the case.

Question 10

Does the iPhone 17 case show fingerprints?

Accepted Answer

To provide a skin-friendly feel, the case surface is coated. Fingerprints may occasionally appear due to hand sweat or lotion, but they can be easily wiped away with a wet wipe, alcohol pad, or even an eraser. Use with confidence.

Question 11

How to verify the authenticity of the iPhone 17 cases?

Accepted Answer

Enable NFC on your phone and gently tap the lower part of the case. Enter the serial number on the webpage that pops up to check authenticity. You can also visit our official website to access games, music, wallpapers, and after-sales services.

Question 12

How to Remove the PITAKA Edge Case?

Accepted Answer

A. 1. Hold the case on the volume button side and push the top corner diagonally upward to release it. 2. For better grip, wrap the case in a paper towel if needed. 3. Click here to watch the removal video. Click here to submit a return request if you need further assistance.

Question 13

What's the difference between the 600D aramid fiber and the 1500D aramid fiber?

Accepted Answer

A. Essentially, 600D aramid fiber is a thinner thread, whereas 1500D aramid fiber is a thicker thread. The 600D version will feel more delicate to the touch and the case is slightly thinner. You can read more about the difference here .

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