Question 1

What happened to the Ultra-Slim, ProGuard, and UltraGuard Cases?

Accepted Answer

We've updated our case series names. Edge (formerly Ultra-Slim), Cairn (formerly ProGuard), and Summa (formerly UltraGuard) now reflect the experience, not just the specs. Edge: slim, light, and sharp along the climb. Cairn: firm and dependable, like stone markers that guide the way. Summa: the peak, where protection and hand-feel come together.

Question 2

Is it compatible with PITAKA's latest Aramid Fiber Magnetic Power Bank/Woven Wallet?

Accepted Answer

A. It can be charged, but the magnetic attraction may be affected due to the interference of the camera.

Question 3

What accessories is this case compatible with? Can it work with Apple charging accessories?

Accepted Answer

A. Our Galaxy Z Flip7 & Fold7 cases feature a built-in magnetic ring that works with PITAKA's MagEZ 2.0 ecosystem and most MagSafe-style magnetic accessories.However, Samsung phones do not support Apple's MFi-certified charging due to Apple's proprietary protocol. Note: The Fold7 camera placement interferes with PITAKA's latest power bank and magnetic woven wallet—they can't magnetically attach, but the power bank can still charge the device.

Question 4

Can I use this case with a screen protector? Will it affect folding or touch sensitivity?

Accepted Answer

A. Yes. Our Galaxy Z Flip7 & Fold7 cases feature a semi-wrapped design with precisely tested edges, making them compatible with most screen protectors. They won't lift the film, impact touch response, or interfere with the fold.

Question 5

How high is the camera lip? Does it protect the lens?

Accepted Answer

A. For the Fold7, the camera ring is raised by 0.38mm to help protect against everyday scratches.The Flip7 case does not have a raised lip around the camera.

Question 6

Will the magnets in the case affect the S Pen?

Accepted Answer

A. The built-in MagSafe magnets won't interfere with the S Pen, screen scrolling, GPS, or charging.However, using magnetic accessories like a MagSafe wallet or ring holder on the back may disrupt S Pen performance. For the best experience, avoid attaching magnetic accessories while using the S Pen.

Question 7

Why does the Galaxy Z Fold7 case only cover the back?

Accepted Answer

A. To keep it slim and easy to use. A front cover adds bulk and affects the smooth feel when using the outer screen. That's why we designed this case with just a back cover—for a lighter, cleaner in-hand experience.

Question 8

Is this case compatible with Qi2 wireless charging?

Accepted Answer

A. Yes. Charging performance mainly depends on whether your charger supports the Qi2 standard. Our case is designed for high compatibility and won't interfere with Qi2 wireless charging or its efficiency.

Question 9

The case isn't fully wrapped—will the phone slip out over time?

Accepted Answer

A. No worries. The case has anti-slip strips inside to keep it securely in place.Tip: There's a protective film on the strips—make sure to peel it off before use for the best grip.

Question 10

What's the difference between the 600D aramid fiber and the 1500D aramid fiber?

Accepted Answer

A. Essentially, 600D aramid fiber is a thinner thread, whereas 1500D aramid fiber is a thicker thread. The 600D version will feel more delicate to the touch and the case is slightly thinner. You can read more about the difference here .

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